Privacy Policy

Effective Date: May 17, 2024

JackTrip Labs, Inc. (“JackTrip”) is committed to protecting the privacy of users of (i) the JackTrip Labs website at jacktrip.com, (ii) the JackTrip virtual studio application available at app.jacktrip.com, or (iii) any website or app owned, operated, licensed or controlled by us (collectively, the “Website”). The Website offers a web-based platform, product, marketplace, application, community, tool, or service (collectively, with the Website, the “Service”), including JackTrip’s open source software platform that helps musicians collaborate remotely. This Privacy Policy describes how JackTrip gathers and uses information about visitors to our Website (“Visitors”) and end-users of the Service (“End-users”). This Privacy Policy applies solely to the information that we collect through the Website and the Service. This Privacy Policy does not address personal information that you provide to us in other contexts (e.g., through a business relationship not handled through the Website).

Acceptance of Privacy Policy

By using the Website or the Service, you signify your acceptance of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Website or the Service. Your continued use of the Website or Service following the posting of changes to these terms will mean that you accept those changes.

How Do We Collect Your Personal Information?

You may visit our Website without telling us anything about yourself. If you contact us and choose to provide personally identifiable information, such as your name, address, telephone number or e-mail address (“Personal Information”), we will use that information and may share it with other companies and/or individuals (e.g., our partners, consultants, and service providers) for the purpose for which you submitted it to us, such as to respond to your inquiry or to provide you with information that you requested. For example, you may sign up for our newsletter by providing your name and email address on our home page, or by providing your email and password to sign in our support system or community forums.

You may also provide your email and password in order to (i) access the JackTrip Virtual Studio, which is a web application that automates the configuration, deployment and management of the JackTrip software (the “Software”) over the Internet or (ii) download the Software.

From time to time, our Website may be configured to collect domain information. This data enables us to become more familiar with which users visit our site, how often they visit and what parts of the site they visit most often. JackTrip uses this information to improve our Website. No personally identifiable information is gathered in this process. This information is collected automatically and requires no action on your part.

How Do We Use Your Personal Information?

If you choose to provide us with Personal Information, we will use that Personal Information to (i) operate the Website, (ii) respond to your question or request, (iii) communicate with you about our products or services via email, (iv) send information to you, (v) deliver display ads to JackTrip audience members and other Visitors, and (vi) notify you of changes to this Privacy Policy. If you do not wish to receive unsolicited emails or other communications from us, you may contact us at support@jacktrip.com and request that your Personal Information be removed from our list.

Do We Disclose Any Personal Information to Outside Parties?

Unless you expressly give us permission in writing to do so, JackTrip will not sell, rent, license, or trade your Personal Information other than as specified in this Privacy Policy.

Disclosures to Third Parties Assisting In Our Operations. JackTrip may share your Personal Information under confidentiality agreements with other companies that work with, or on behalf of, JackTrip to provide products and services, such as a cloud hosting company or identity verification service. These companies may use your Personal Information to assist JackTrip in its operations. However, these companies do not have any independent right to share this information.

Pseudonymized Information. We may share pseudonymized information with our advertising partners, including data that indicates your success using JackTrip’s products and services. We do this to improve the effectiveness of our advertising campaigns so that we are able to reach audiences who are most likely to want to know about our products and services.

Disclosures Under Special Circumstances. We may provide information about you to respond to subpoenas, court orders, legal process or governmental regulations, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law. In such circumstances, we will take appropriate measures to ensure that the requester understands the sensitive nature of the Personal Information that they may receive.

Business Transfers. We may share your Personal Information with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of JackTrip’s business to such business entity. We will require any such successor business entity to honor the terms of this Privacy Policy.

Automatically Collected Information and Anonymous Information

Each time a Visitor comes to the Website, JackTrip collects some information to improve the overall quality of the Visitor’s online experience.

Aggregated Data. JackTrip collects aggregate queries for internal reporting and also counts, tracks, and aggregates the Visitor’s activity into JackTrip’s analysis of general traffic-flow at the Website. To these ends, JackTrip may merge information about you into aggregated group data. In some cases, JackTrip may remove personal identifiers from Personal Information and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Such anonymous, group data may be shared on an aggregated basis with JackTrip’s affiliates, business partners, service providers and/or vendors; if it does so, JackTrip will not disclose your individual identity.

Cookies and Web Beacons. Periodically, some pages on this Website may use “cookies,” which are small files that the site places on your hard drive for identification purposes. These files are used for site registration and customization the next time you visit us. You should note that cookies cannot read data off of your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. You can also refuse all cookies by turning them off in your browser. By not accepting cookies, some pages may not fully function and you may not be able to access certain information on this Website. Information that we collect through cookies includes (i) the name and version of the operating system on the Visitor’s computer, (ii) the name and version of the Visitor’s browser, (iii) which page on the Site the Visitor is currently reading, as well as clicks and time spent on a particular page, (iv) if the Visitor was sent to the current page by some other page on the web, the universal resource locator (“URL”) of the referring web page, and (v) geolocation of the Visitor’s computer or device. Some of the Site’s web pages may use web beacons in conjunction with cookies to compile aggregate statistics about Site usage. A web beacon is an electronic image (also referred to as an “action tag,” “single-pixel,” or “clear GIF”) that is commonly used to track the traffic patterns of users from one web page to another in order to maximize web traffic flow and to otherwise analyze the effectiveness of the Website. Some web beacons may be unusable if you elect to reject their associated cookies.

By accessing and using the Website, you expressly consent to the storage of cookies, other local storage technologies, beacons or other information on your computer or devices. You also consent to the access of such cookies, local storage technologies, beacons and information by us.

Security

The security of your data is very important to JackTrip. We have implemented appropriate security measures preventing your Personal Information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. However, you should know that no website operator or software provider, including JackTrip, can fully eliminate security risks associated with Personal Information. While JackTrip has endeavored to create a secure and reliable website for users, the confidentiality of any communication or material transmitted to/from the Website or via e-mail cannot be guaranteed.

Children's Privacy Protection

Under Age 13

JackTrip understands the importance of protecting children's privacy in the interactive online world. The Website and the Service is not designed for, or intentionally targeted at, children under 13 years of age. It is not our policy to intentionally collect or maintain information about anyone under the age of 13. No one under the age of 13 should submit any Personal Information to JackTrip, the Website or the Service.

Under Age 18

Minors under 18 years of age may have the Personal Information that they have provided to JackTrip through the Website deleted by sending an email to support@jacktrip.com requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.

Response to “Do Not Track” Signals

Some Internet browsers include the ability to transmit “Do Not Track” signals. Since uniform standards for “Do Not Track” signals have not yet been adopted, JackTrip does not process or respond to “Do Not Track” signals.

Updating Your Information

If you wish to stop receiving e-mails or other communications from us, or if you have submitted Personal Information through our Website and would like that information deleted from our records, please notify us at support@jacktrip.com.

Links to Third Party Websites

As a convenience to our Visitors, this Website may contain links to other sites that we believe may offer useful information. As stated in more detail in the Website Terms of Service, the terms of usage and other conditions of use posted on those sites, and not the policies and procedures we described here, apply to those sites. Your linking to any other websites is at your own risk, and you are responsible for learning about and complying with the terms of usage and other conditions posted on those websites.

Changes to this Privacy Policy

This Privacy Policy may be revised from time to time as we add new features and services, as laws change, and as industry privacy and security best practices evolve. We display an effective date on the policy in the upper right corner of this Privacy Policy so that it will be easier for you to know when there has been a change. If we make any change to this Privacy Policy regarding use or disclosure of Personal Information, we will provide advance notice on the Website. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice.

For Additional Information

If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact support@jacktrip.com.